At Ash + Vine Botanicals, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Ash + Vine Botanicals within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at info[at] ashandvinebotanicals.com for further details.

CANDLE CARE

Trim wick to 1/4 inch before lighting. Keep candle free of any foreign materials including matches and wick trimmings. For an even melting consistency we recommend the initial lighting of each candle to be no less than 2 hours, this will create a memory for the wax and prevent sink holes. Our 13.8 oz candles last up to 104 hours of burn time. Only burn the candle on a level, fire resistant surface. Do not burn the candle for more than 4 hours at a time. Always burn candle within sight and always keep out of the reach of children and pets.